Our Privacy Policy

Thank you for using our Website. This statement discloses the privacy policy for the Resolute Property Management, LLC (the “Company”) website (the “Website”). Questions for clarification of this statement or comments may be addressed via email to: info@rpm-fl.com. By utilizing the Website, you agree to and accept this Privacy Policy and all terms and conditions contained herein.

We have adopted this Privacy Policy to further the relationship between us and our customers and subscribers. This statement of our Privacy Policy makes disclosures concerning our collection of information, including personal information, when you use the Website, and how we use and disclose it to others. By using the Website you accept the practices described in this Privacy Policy.

In this Privacy Policy, any use of the words “you”, “yours,” or similar expressions refers to users of this Site and our Services, as well as any other individuals whose information we collect and process. References to “we”, “us, “our” or similar expressions refer to the Company.

Information We Collect

We collect personal and non-personal information provided to us by prospective, current, and former Tenants and Property Owners through our application and intake process. The personal information that we may collect includes, but is not limited to, your name, mailing address, phone number, email address, employment information, credit card numbers, and other financial and personal background information.

The non-personal information that we may collect through the use of our website includes your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address. The non-personal information is not used by us to personally identify you and is not readily usable for that purpose.

In addition, if you communicate with us regarding the Website or any of our services we collect any information that you provide to us during the course of our communication.

We may use analytic and reporting technologies to record non-personal information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click patterns, and the dates and times that the Website and our services are accessed by you. We may in contract with a third party to help us manage, monitor and optimize our Website and measure the effectiveness of our advertising, communications and use of the Website. We may use web beacons and cookies (described below) for this purpose.

Our Use of Information for Internal Purposes

We will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent. We use your personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our Website and the services we offer and sell, to collect information for payments and other purchases you make, and to provide customer support.

We use the non-personal information we collect to track the use of the Website and to assist us in providing, maintaining, evaluating, and improving our Website and the services we offer and sell.

Our Disclosure of Personal Information to Third Parties

We will disclose your personal information to protect or enforce our legal rights and policies, to protect or enforce the legal rights of a third party, or as we in good faith believe we are required to do so by law (such as to comply with a subpoena or court order, for example).

We may contract with various third parties who help us, through various web-based services and applications, provide, maintain and improve the Website and the services we provide and the services we offer and sell and such third parties may have access to your personal information in order to perform their services. For example, but not limited to, we use a third parties to process payments made to us, process tenant applications, process maintenance requests, and may subcontract out analytics, reporting or other operations. We may contract with third party contractors to help us manage, monitor and optimize our Website and the services we offer and sell. We may also use third party contractors to help us measure the effectiveness of our advertising, and communications. We will enter into confidentiality and non-disclosure agreements with all third parties that have access to your personal information which will prohibit them from using or disclosing your personal information except for the purpose of providing services to use. We intend to take commercially reasonable steps to enforce such non-disclosure and confidentiality agreements if and when we become aware of any violations.

Our Disclosure of Non-Personal Information to Third Parties

We may disclose non-personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt-out of the sharing of this information.

Our Use of Cookies and Web Beacons

A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We will use cookies to track your use of the Website and the services we offer and sell, provide you with a more personalized user experience, and to facilitate your logging in to the Website.

A web beacon is an often-transparent graphic image, usually no larger than a 1×1 pixel that is placed on a web page or in an e-mail that is used to monitor the behavior of the user visiting the Website or receiving the e-mail.

The information we collect using cookies, web beacons, and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Website, you may be unable to use all of the functionality of this Website if your browser rejects our cookies.

How We Protect Your Personal Information.

We consider protecting the security of your personal information as very important. When you enter sensitive information such as a credit card number and/or social security number on our payment or application forms, we encrypt that information using secure socket layer technology (sometimes referred to as “SSL”).

We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee absolute security. We are not responsible for the unauthorized acts of others and we assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access (such as through hacking) or other acts of third parties, or acts or omissions beyond our reasonable control.

Reviewing and Changing Your Personal Information.

You may obtain a copy of and request that we correct errors in your personal information by emailing us at info@rpm-fl.com. If you do desire to obtain a copy of your personal information, you will be required to provide proof of your identity. If your personal information changes or if you no longer want to subscribe to or use the Website, you may correct, update or deactivate your personal information and your account through the account management screen. If you wish to deactivate or terminate your subscription you may also contact Customer Service.

Application of Privacy Policy You Access Third Party Websites.

You will be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your personal information to its provider.

Children’s Privacy.

Our Website and the services we offer and sell are intended for adults. Therefore, it is unlikely that children under the age of 13 will use the Website or purchase the services we offer. Accordingly, we will not knowingly collect or use any personal information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13, although information about minor children provided by a parent or guardian in connection with our services is exempt.

If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your personal information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at info@rpm-fl.com.

Opting-Out From Receiving Communications From the Company.

You may opt-out from having your personal information used for certain purposes. For example, if you purchase a service but do not wish to receive any additional marketing material from us, you may indicate your preference by emailing info@rpm-fl.com.

If you no longer wish to receive any promotional or other communications from us, you may opt-out by following the instructions included in each email communication or by emailing us at info@rpm-fl.com.

If you need assistance you may contact us at info@rpm-fl.com.

Data Retention

We retain the personal information collected on this Website as long as necessary to provide the services, products and information you request or as permitted by applicable law.

Governing Law

This Policy shall be governed under the laws of the State of Florida, United States of America without regard to its conflicts of law provisions.

Changes in Privacy Policy.

This Privacy Policy is subject to change from time to time. We will notify our Customers (Tenants and Owners) by email whenever there is a change in our Privacy Policy. The date of this version of our Privacy Policy is December 31, 2020.